Shipping
COVID-19 related supply chain and logistics issues worldwide have caused delays throughout retail and manufacturing. Until further notice, we can no longer guarantee same-day shipping. We are still trying our best to get you the parts you need as fast as possible - thank you for your patience.
Items currently in stock will be shipped the same day if ordered by 12:00 PM MST. UPS, FedEx, and USPS are used for standard (including free shipping) shipping methods. Some items are in-stock, but located in other warehouses, and may be subject to delayed processing times, usually an extra 24-48 business hours if so. If you would like to validate a part is in stock and shipping same-day, please make sure to reach out via chat to confirm before ordering.
Expedited shipping is available for additional costs if faster shipping is needed. Our free shipping for orders over $250 applies only to the continental 48 United States region.
Please note expediting shipping rates only apply once the product is shipped, so any backorders, special orders, or parts not in stock will not depart any sooner with expedited shipping.
Returns & Cancellations
If the item is brand new in the original box, the restocking fee is 5%. If the item has been opened or taken out of the package, a restocking fee of up to 30% will be due from the customer. Clayton Performance also reserves the right to charge up to 30% restocking fee for any item that is special ordered or built to order, or refuse a return of such item, even if the return is within the 30 days. Items that are in branded, original packaging and packaged inside of another box need to be returned the same way or they will be subject to a larger restocking fee. Items that have been installed or used are not eligible to be returned. Clayton Performance does not take responsibility for wrongly placed orders. Exchanges will be accepted and all shipping costs will be the responsibility of the customer. Wrongly shipped items will be covered in full by Clayton Performance including shipping costs. If an item is cancelled prior to shipment and it causes the remainder of the order to drop below the free shipping threshold of $250, Clayton Performance may reduce the refund amount by the amount of the shipping cost of the items that totaled less than $250. You must initiate a return within 30 days of successfully receiving any item, according to its tracking information. Initiating a return can be done through your online account or by contacting us directly. If a refund is due, the refund will be initiated upon approval of the return once it arrives to us. The approval will take up to 48 hours and if approved, the refund will then take up to 5 business days after approval to be placed back into your account that the order was originally paid with.
Warranty
Only manufacturer warranties will apply to items listed on Claytonperformance.com. We do not warranty any item. We will assist with warranty claims for all of our customers. If a warranty claim is needed, we will process the claim directly with the manufacturer or direct the customer to the correct department to process the claim with the manufacturer.
Back Order
Any customer that orders an item currently on back order will have the opportunity to be given a full refund at any time while the item is back ordered. Back orders will be immediately reported to the customer. Although we try to keep every item in stock that we can and we try to make every item available at all times, due to manufacturer processes, this is not always possible. Please feel free to contact us to check on the availability of a part before you place an order.
After Receiving Order
After receiving the order, the customer is required to let us know about any damage or missing components within 5 business days of receiving the shipment.
Privacy Policy
Last updated: December 19, 2023
Clayton Performance ("us", "we", or "our") operates the http://www.claytonperformance.com website (the "Service").
This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.
We will not use or share your information with anyone except as described in this Privacy Policy.
We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at http://www.claytonperformance.com
Information Collection And Use
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your email address, name, phone number, postal address ("Personal Information").
We collect this information for the purpose of providing the Service, identifying and communicating with you, responding to your requests/inquiries, servicing your purchase orders, and improving our services.
Log Data
We may also collect information that your browser sends whenever you visit our Service ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this type of information in order to increase our Service's functionality. These third party service providers have their own privacy policies addressing how they use such information.
Cookies
Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and transferred to your device. We use cookies to collect information in order to improve our services for you.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. The Help feature on most browsers provide information on how to accept cookies, disable cookies or to notify you when receiving a new cookie.
If you do not accept cookies, you may not be able to use some features of our Service and we recommend that you leave them turned on.
Behavioral Remarketing
Clayton Performance uses remarketing services to advertise on third party web sites to you after you visited our Service. We, and our third party vendors, use cookies to inform, optimize and serve ads based on your past visits to our Service.
Google AdWords remarketing service is provided by Google Inc.
You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads
Google also recommends installing the Google Analytics Opt-out Browser Add-on - https://tools.google.com/dlpage/gaoptout - for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/
Facebook remarketing service is provided by Facebook Inc.
You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950
To opt-out from Facebook's interest-based ads follow these instructions from Facebook: https://www.facebook.com/about/ads/#568137493302217
Facebook adheres the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.
For more information on the privacy practices of Facebook, please visit Facebook's Data Policy: https://www.facebook.com/privacy/explanation
Do Not Track Disclosure
We support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.
You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
Service Providers
We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services and/or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Information only to perform specific tasks on our behalf and are obligated not to disclose or use your information for any other purpose.
Communications
We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
Compliance With Laws
We will disclose your Personal Information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.
Security
The security of your Personal Information is important to us, and we strive to implement and maintain reasonable, commercially acceptable security procedures and practices appropriate to the nature of the information we store, in order to protect it from unauthorized access, destruction, use, modification, or disclosure.
However, please be aware that no method of transmission over the internet, or method of electronic storage is 100% secure and we are unable to guarantee the absolute security of the Personal Information we have collected from you.
International Transfer
Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside United States and choose to provide information to us, please note that we transfer the information, including Personal Information, to United States and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
Links To Other Sites
Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Children's Privacy
Only persons age 18 or older have permission to access our Service. Our Service does not address anyone under the age of 13 ("Children").
We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you learn that your Children have provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a children under age 13 without verification of parental consent, we take steps to remove that information from our servers.
Changes To This Privacy Policy
This Privacy Policy is effective as of December 19, 2023 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.
Contact Us
If you have any questions about this Privacy Policy, please contact us.